Process Mapping Symbols and Examples

Process Map Symbols

Examples

• Scope: A single young person’s journey from being matched w/a housing resource to moving into a unit.

• Perspective: Young person searching for housing 

• Measurement: # of days from match to move in 

• Bottlenecks and improvement areas identified:

  • Navigation services are attached to programs rather than the system,  causing folks to restart the process with new navigators/case managers w/ varying levels of support 

  • Voucher briefings only happen every month, causing big delays in issuance after match

  • Only one provider has access to transportation assistance and if you aren’t staying at that shelter, you can’t access support for housing search 

  • Lease up time for BIPOC young people takes twice as many days as their peers

• Improvement Project: Decrease the # of days from match to move in for BIPOC youth 

• Change idea: Dedicate one housing navigator (regardless of program) to support the next 5 BIPOC youth matched with vouchers.

• Change idea: Pilot weekly voucher briefings with the Housing Authority for the next month.